Privacy Policy
In line with the Australian Privacy Principles (APPs) defined in the Privacy Act 1988 (Cth) (“Privacy Act”), and other relevant Australian laws, we are dedicated to safeguarding your privacy and managing your personal information responsibly.
Including our online casino games and related services—collectively, the “Services”—this Privacy Policy details how we gather, use, disclose, and safeguard your personal information when you visit and use our Website. Accessing or using our Services commits you to the terms of this Privacy Policy.
1. What is Personal Information?
Personal information is knowledge or an opinion about a recognized person, or anyone who is fairly identifiable, whether the information or opinion is genuine or false, whether the information or opinion is preserved in a tangible form or not.
2. Collection of Personal Information
Mostly through your interactions with our Services, we gather personal information from you in several ways. We might gather among other personal data:
- Account Registration Information: We gather your name, date of birth, email address, physical address, phone number, and a special username and password when you register an account. We also need you to verify your age—that of eighteen years or above.
- Verification Information: Compliance with our legal and regulatory obligations—including anti-money laundering (AML) and know-your-customer (KYC) requirements—may call for copies of identifying documents including your driver’s license, passport, or other government-issued identification. We might also get evidence of address—such as a utility bill.
- Financial Information: We gather credit or debit card numbers, bank account information, and other financial transaction data to enable deposits and withdrawals. Though these are securely handled by our third-party payment gateways, we do not save complete credit card details on our servers.
- Transaction Information: Specifics of your game play history, bonuses, withdrawals, bets, and deposits.
- Communication Information: Records of your contacts with us—including live chat transcripts, emails, and phone calls to our customer service—are stored.
- Technical and Usage Information: We automatically gather information about your device and usage of our Services upon your access to our Website. This covers your IP address, browser type, operating system, device identifiers, referring URLs, pages seen, time spent on each page, clickstream data. For this reason—see Section 7. Tracking technologies and Cookies for further information—we employ cookies and related tracking technology.
- Voluntary Information: Any other information you freely supply us, including responses to surveys or comments.
3. How We Collect Personal Data
Directly from you, we get personal information whenever you:
- Create an account at https://www.google.com/search?q=ThePokies.com.
- Deposit something or ask for a withdrawal.
- Play our games in the casino.
- See our customer support staff.
- Take part in contests, surveys, or promotions.
- Contact us by phone, email, or chat.
Where it is required for identity verification, fraud prevention, or legal compliance, we may additionally gather data from outside sources. This could include publicly accessible information, credit bureaus, and identity verifying services.
4. Purpose of Collecting and Holding Personal Information
For the following uses we gather, retain, utilize, and publish your personal data:
- To Provide and Manage Our Services: Operating, maintaining, and granting access to our online casino games and related services—including processing your bets, deposits, and withdrawals—helps us to supply and manage our offerings.
- Account Management: Create, administer, and validate your account; also, confirm your identity.
- Security and Fraud Prevention: Detection, prevention, and mitigating of fraudulent, illegal, or unauthorised activity—including underage gambling and money laundering—insecurity and fraud prevention.
- Compliance with Legal and Regulatory Obligations: Following legal and regulatory requirements: Compliance with relevant laws, rules, and licencing requirements in Australia—including responsible gambling duties, anti-money laundering (AML) legislation, and know your customer (KYC) procedures—including anti-money laundering (AML) laws, anti-money laundering (AML) laws.
- Customer Support: Respond to your questions and address any problems you might run across to give you effective, tailored customer service.
- Improve Our Services: Analyze trends, create and enhance our Website, games, and offers to better know how you use our Services.
- Personalisation: Personalising your experience on our website means providing customised content based on your gaming tastes and specialised promotions.
- Marketing and Promotions: Where you have agreed to receive such messages, marketing and promotions about our goods, services, and special offers could be sent to you. Any moment you can choose to opt out of marketing messages (see Section 8. Direct Marketing).
- Responsible Gambling: In line with our responsible gambling policy and legal responsibilities, we monitor and identify possible problem gambling activity and, where suitable, provide support or intervention.
- Internal Operations: For internal record keeping, audits, and business analysis, internal operations.
- Enforcement of Terms: Enforcing our Terms and Conditions as well as other policies.
5. Disclosure of Personal Information
Under the following conditions we might provide your personal information to other parties:
- Service Providers: To outside service providers who help us run our company and offer our products and services. This covers payment processors, IT support, hosting companies, analytics tools, customer service systems, and identity verification services. These service providers only use your personal data in line with our Privacy Policy and relevant legislation for the particular uses for which we have engaged them.
- Regulatory Bodies and Law Enforcement: When mandated by law, court order, or to aid with investigations into criminal activity, licencing bodies, government agencies, and law enforcement authorities to Australian regulatory authorities.
- Fraud Prevention Agencies: Particularly for identity verification and anti-money laundering needs, fraud prevention agencies assist companies engaged in risk management and fraud avoidance.
- Responsible Gambling Organisations: In restricted cases, and when legally mandated or allowed, to companies committed to stop compulsive gambling.
- Professional Advisers: As advised when needed, lawyers, accountants, and auditors among other professionals.
- Business Transfers: Should a merger, acquisition, restructuring, or sale of all or a part of our assets, your personal data could be moved alongside that transaction. Any such change in ownership or control of your personal data will be communicated to you by email and/or a conspicuous notice on our website.
- With Your Consent: To any other third party specifically authorised.
6. Overseas Disclosure of Personal Information
Certain of our third-party service providers or their servers might be situated outside of Australia. This implies that recipients in nations like [name particular countries if known, e.g., Malta, Cyprus, etc., or state ‘countries where our service providers operate’] may be informed of your personal information.
Unless we are legally required or authorised by law not to, when we provide your personal information to overseas recipients we take reasonable steps to ensure the overseas recipient handles your personal information in line with the Australian Privacy Principles, or a substantially comparable privacy regime. But you agree to such offshore exposures by giving us your personal information.
7. Cookies and Tracking Technologies
We gather information about your Browse activities and how you interact with our Website using cookies and related tracking technologies such web beacons, pixels, and local storage.
- What are cookies? Cookies are little text files uploaded on your device by websites you visit. They are extensively applied to deliver information to site owners as well as to enable more effective operation of the sites.
- How we use cookies: Cookies are used for several purposes, including:
- Essential Cookies: Necessary for our Website to run, they provide basic features such payment processing and safe login.
- Performance Cookies: To learn about visitor usage of our website—that is, page visits, error messages—in general. This enables us to make our website more performable.
- Functionality Cookies: To offer a more customised experience, remember your preferences and choices—that is, username, language.
- Targeting/Advertising Cookies: Targeting and advertising cookies will help us to measure the success of our advertising campaigns and show you pertinent ads.
- Your Choices Regarding Cookies: Through their settings, most web browsers let you control cookies. Your browser can be adjusted to inform you when websites set or access cookies or to deny all or some browser cookies. If you disable or reject cookies, however, kindly be advised that some areas of our website could become unreachable or malfunctioning.
8. Direct Marketing
Where you have given your permission, we could use your personal data to forward direct marketing messages regarding our goods, services, promotions, and special offers—that which we think would be of interest to you. Email, SMS, or another technological tool could all be used for these messages.
You can opt-out of our direct marketing correspondence at any point by:
- Click the “unsubscribe” option in any commercial email you come across.
- Responding “STOP” to any SMS marketing message.
- Making contact with our customer service department.
Please be advised that we may send you non-promotional messages pertaining to your account, transactions, or our continuous business relationship even if you opt-out of marketing emails.
9. Security of Personal Information
We act reasonably to guard the personal data we retain from unauthorised access, alteration, or disclosure, interference, loss, and misuse. We apply a spectrum of security policies including:
- Encryption: SSL, or Secure Socket Layer, technology will encrypt data sent between your browser and our servers.
- Access Controls: Restricted access to personal data for approved staff only, on a need-to-know basis.
- Data Minimisation: Gathering just the personal data required for our specified uses.
- Regular Security Audits: Frequent vulnerability scans and security audits help to ensure this.
- Employee Training: Staff privacy and data security best practices should be taught to them by employee training.
- Secure Storage: Personal data is kept on safe servers housed on underused premises under restricted conditions.
Although we work to safeguard your personal data, no electronic storage system or method of transmission over the Internet is totally safe. We cannot thus promise its perfect security.
10. Accessing and Correcting Your Personal Information
You are entitled to ask to have any erroneous, incomplete, or out-of-date information corrected as well as to have access to the personal information we have about you.
Please use live chat or [support email address, e.g., [email protected]] to seek access to or correction of your personal information. We will answer your query in line with the Privacy Act and within a fair period.
Under some restricted conditions, we may refuse access or rectification if allowed or mandated by law, such as where granting access would have an unreasonable effect on the privacy of other people or would seriously endanger the life, health, or safety of an individual. Should we deny your request, we will send you detailed justifications for our decision.
11. Anonymity and Pseudonymity
Where it is legal and sensible, you are free to deal with us anonymously or pseudonymally. Generally speaking, nevertheless, it is not practical for you to stay anonymous or use a pseudonym when using our online casino given the nature of our Services—financial transactions, age verification, and regulatory compliance.
12. Data Retention
We keep your personal data for as long as required to serve the objectives for which it was gathered, including those of satisfying any legal, accounting, or reporting requirements. To satisfy our regulatory requirements, stop fraud, settle conflicts, and enforce our agreements, this includes keeping information for a period following account closure.
Should your personal data become unnecessary, we shall act reasonably to de-identify or destroy it in a safe manner.
13. Links to Other Websites
Links to outside websites run by others may be present on our website. The content, privacy policies, or practices of any third-party sites or services are under our none control and we take no liability for them. Please check the privacy policies of any outside website you visit.
14. Children’s Privacy
Those under the age of eighteen strictly cannot use our services. We do not intentionally gather personal information from minors. Should we find out we have unintentionally gathered personal data from a kid under the age of eighteen, we shall act right once to remove the data from our files.
15. Changes to This Privacy Policy
Periodically, we may alter this Privacy Policy to reflect developments in our policies, regulatory obligations, or new technologies. At the top of this page, the “Last Updated” date shows when this Privacy Policy last changed. We will let you know of any substantial changes by posting the revised Privacy Policy on this page and, where suitable, by email or prominent notice on our Website. Using our Services after any such changes shows that you have accepted the updated Privacy Policy.
16. Contacting Us / Privacy Complaints
Please contact our Privacy Officer if you have any questions regarding this Privacy Policy, our privacy practices, or if you believe we have violated the Australian Privacy Principles or another relevant privacy law:
We will accept your complaint within a reasonable period and try to fairly and quickly address it. Should you not find our answer satisfactory, you are entitled to file a complaint with the Australian Information Commissioner (OAIC).
